Frequently Asked Questions
General Information
Are there discounts for non-profit organizations?
Check with an account manager about current promotions as well as discounts for special organizations.
Can I request a sample?
Samples are available upon request. Some models may be unavailable for immediate shipping as many of them are made to order. Contact your account manager for more information on getting printed/non-printed samples.
Are there set-up charges associated with my flash drive order?
Printing on our USB drives involves no set-up fees. Custom shaped orders may require a set-up fee with the first order. All subsequent orders of custom shapes will require no additional fees if the final design is unchanged.
Do weekends count as production days?
Weekends do not count as production days. We only count business days when determining lead time, major holidays excluded.
What are your hours?
Our office hours are Monday through Friday from 9am to 6pm EST, excluding some holidays. Any requests sent outside of our business hours will be answered the following business day.
Shipping and Delivery
Do you ship internationally?
Shipping internationally is no problem. Currently, only the US and Canada are included in our free shipping. Be aware that some international shipments may be subject to taxes, duties, or brokerage fees.
Lifetime Guarantee
What is your lifetime guarantee?
We offer a lifetime guarantee on all of our flash drives and memory. If your flash drive fails under normal use circumstances, we will replace the drive at no cost to you.
Payments
What type of payment do you accept?
USB Memory Direct accepts purchase orders, all major credit cards, PayPal, check, cashier's check, and wire transfer.
When do you charge my credit card?
Your credit card will be charged at the time you place your order.
Do you charge sales tax?
Sales tax is only applicable when shipping to the State of Florida.
Artwork
What types of files are needed for my artwork?
Many types of file formats will work for our printing processes. The suggested format for printing a 1-4 color print is a vector file. Examples of vector files are .eps, .ai, and .cdr. If you do not have one of these formats available, we can also use high-quality image files like .jpg, .png, and .psd. When using one of these formats, you can expect the best results from 300dpi or better, with a size many times larger than the actual print area. Our team of specialized designers will recreate your logo in a vector format for printing.
When printing full color on one of our white drives, you can use an image 300 dpi or better with a size many times larger than the actual print area.
Will I be able to see a digital representation of my flash drive before it is produced?
A custom digital proof will be provided for your review prior to placing your order. This process helps us ensure that you receive the flash drives exactly as you envision them.
What if I don't have artwork?
We can print any text in a font of your choice on our flash drives. If you would also like a shape or image in your print, simply talk with one of our account managers and they can help you to locate the image you desire.
Will you keep my artwork on file?
Finalized artwork will be stored to ensure that your future orders are as easy as possible.