Our Live Customer Reviews

  • 5
    1527 (97%)
  • 4
    33 (2.1%)
  • 3
    7 (0.4%)
  • 2
    4 (0.3%)
  • 1
    4 (0.3%)
99% of customers rate this company 4- or 5-stars
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  • 5 ★ Reviews
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  • 2 ★ Reviews
  • 1 ★ Reviews
Jennifer H. Verified Customer
03-16-25

Just fine.

Product Satisfaction
5 / 5
Candy M. Verified Customer
02-26-25

Great service - wonderful options for flash drives. My rep couldn't have been more helpful. Thank you.

Reply from usbmemorydirect.com

Hi Candy,

Thank you so much for the 5-star review! We're dedicated to providing the highest quality custom flash drives and the best customer services; your feedback motivates us. We look forward to working with you again in the future!

All the best,

The UMD Team

Customer Service
5 / 5
Product Satisfaction
5 / 5
Jan H. Verified Customer
02-25-25

Great company to work with!

Product Satisfaction
5 / 5
Danielle H. Verified Customer
02-24-25

Great experience and I will order again soon

Product Satisfaction
5 / 5
Connie A. Verified Customer
02-24-25

Joey, makes it as easy as possible. Start to finish he is controlled. He explains each step and communicates throughout the whole process.

Product Satisfaction
5 / 5
Debbie C. Verified Customer
02-20-25

Good overall experience.

Product Satisfaction
5 / 5
Riva Verified Customer
02-20-25

great product!

Customer Service
5 / 5
Product Satisfaction
5 / 5
Jeremy S. Verified Customer
02-20-25

Great product at a great price. Very pleased with the end product and I would order again. Thanks

Reply from usbmemorydirect.com

Hi Jeremy,

Thank you so much for taking the time to leave us a 5-star review! We're so pleased to hear that you had a pleasant experience working with our team and love your drives. We love the color blue of your logo and how it pops with the blue SWM. We look forward to working with you in the future!

All the best,

The UMD Team

Product Satisfaction
5 / 5
Brandon B. Verified Customer
02-19-25

Joey gave prompt e-mails, and everything was smooth to reorder.

Product Satisfaction
5 / 5
Ethan V. Verified Customer
02-19-25

Great experience and will order again.

Product Satisfaction
5 / 5
David O. Verified Customer
02-13-25

Very fast delivery - thanks !

Product Satisfaction
5 / 5
Gina K. Verified Customer
02-12-25

From start to finish, the purchasing experience was excellent. The branded and loaded USB drives were an excellent value and they came out great!

Product Satisfaction
5 / 5
Sian H. Verified Customer
02-10-25

I am satisfied with my order. I received my order way more earlier that I expected and not only that, Lana (the person that helped me) was so nice and makes everything run smooth.

Product Satisfaction
4 / 5
Jeremy E. Verified Customer
02-06-25

Ms Lana G is the reason I do business with you all. There are many companies that provide similar services. However Lana, in the last three years has always answered questions, added a touch of human personality, and My family really appreciates this. Keep up the great work!

Reply from usbmemorydirect.com

Hi Jeremy,

Thank you so much for your kind words! We're thrilled you enjoyed your experience with Lana. She is an extremely valued member of our team. We pride ourselves on offering a team of real, experienced people who are available and excited to talk to you about your project and make your vision a reality!

All the Best,

The UMD Team

Product Satisfaction
5 / 5
Sian Verified Customer
01-31-25

the numbers were not in order, which I am not really satisfied with.

Reply from usbmemorydirect.com

We sincerely appreciate your feedback and understand the importance of your songs to play in the intended order. Unfortunately, playback order on USB flash drives is determined by the device reading the files rather than the drive itself. Many car audio systems, TVs, and other media players use their own indexing systems that may alter the playback sequence even though the flash drives were correctly loaded with the songs numerically. We apologize for the inconvinience and truly appreciate your understanding.

Product Satisfaction
2 / 5
Jessica D. Verified Customer
01-30-25

The best

Product Satisfaction
5 / 5
Jennifer G. Verified Customer
01-27-25

n/a

Product Satisfaction
5 / 5
Ann M. Verified Customer
01-24-25

I had 13 faulty USB drives to return from my previous order. Lana has been very attentive and was prompt in sending me a return shipping label. I am awaiting the replacements, but received an email that they had been shipped. This is my third high volume order and I have been very pleased.

Reply from usbmemorydirect.com

Hi Ann,

We appreciate you taking the time to communicate your experience with us. We sincerely apologize for any inconvenience caused. We are following up to ensure that you have received your replacement drives and that any issues you had have been fully resolved. If there’s anything further we can do or if you encounter any other concerns, please feel free to reach out to Lana or anyone in our sales team by calling 1.866.404.4645 during our office hours or sending a message to sales@usbmemorydirect.com.

All the Best,

The UMD Team

Customer Service
5 / 5
Product Satisfaction
5 / 5
Marty H. Verified Customer
01-22-25

Super service

Product Satisfaction
5 / 5
Thiery B. Verified Customer
01-21-25

New supplier, good service

Customer Service
5 / 5
Product Satisfaction
5 / 5